Refund Policy

Last Updated: December 6, 2024

At IPTV Studio, we strive to provide the best streaming experience possible. This Refund Policy explains our approach to refunds and cancellations for our digital streaming services.

1. General Refund Policy

Due to the digital nature of our IPTV streaming services, all sales are generally final. Once you receive your login credentials and access to our service, you have consumed the digital product, making it non-refundable under normal circumstances.

However, we understand that exceptional situations may arise. This policy outlines specific conditions under which refunds may be considered.

2. 24-Hour Satisfaction Guarantee

We offer a limited 24-hour satisfaction guarantee for first-time customers:

2.1 Eligibility Criteria

You may be eligible for a refund within 24 hours of purchase if:

• This is your first subscription with IPTV Studio
• You experience persistent technical issues that our support team cannot resolve
• The service does not work on your compatible devices despite following setup instructions
• You have documented the issues and worked with our support team to resolve them
• The request is made within 24 hours of receiving your credentials

2.2 Not Eligible

The 24-hour guarantee does NOT apply if:

• You simply changed your mind after purchase
• You did not contact support to resolve technical issues
• Issues are caused by your internet connection or incompatible devices
• You are a returning customer who previously used our service
• More than 24 hours have passed since credential delivery
• You violated our Terms of Service

3. Service Issues and Refunds

3.1 Extended Outages

If our service experiences an extended outage (more than 48 consecutive hours) that is not caused by:

• Your internet service provider
• Government censorship or blocking
• Force majeure events
• Scheduled maintenance (with prior notice)

We will provide a pro-rated credit or service extension equal to the downtime period, or at our discretion, a partial refund.

3.2 Persistent Technical Issues

If you experience ongoing technical problems that:

• Prevent normal use of the service
• Cannot be resolved by our technical support team
• Are documented and reported within the first 7 days of service
• Are not caused by your equipment or internet connection

We may offer a partial refund or service credit at our discretion, calculated based on the unused portion of your subscription.

4. Free Trial Policy

4.1 Trial Availability: We occasionally offer free trials for promotional purposes. Trial terms will be clearly stated at the time of signup.

4.2 Cancellation: You can cancel during the trial period to avoid charges. Cancellations must be made before the trial ends.

4.3 Trial Limitations: Free trials are limited to one per customer and require valid payment information.

5. Subscription Cancellation

5.1 How to Cancel

You can cancel your subscription at any time by:

• Logging into your account and selecting "Cancel Subscription"
• Contacting our support team via email or WhatsApp
• Requesting cancellation through your original purchase method

5.2 Effect of Cancellation

When you cancel:

• You will retain access until the end of your current billing period
• No refund will be provided for the remaining days of the current period
• Your subscription will not automatically renew
• You can reactivate your account at any time by purchasing a new subscription

5.3 No Partial Month Refunds

Subscriptions are billed in advance for the selected period (1 month, 3 months, 6 months, or 12 months). We do not provide refunds for partial months or unused time except as specifically outlined in this policy.

6. Reseller Subscriptions

6.1 Reseller Credits: Reseller account credits are non-refundable under all circumstances.

6.2 Bulk Purchases: Credits purchased for reseller accounts cannot be refunded, only used for creating customer subscriptions.

6.3 Customer Refunds: Resellers are responsible for their own refund policies with end customers. IPTV Studio is not responsible for reseller-customer refund disputes.

7. Payment Disputes and Chargebacks

7.1 Contact Us First

Before initiating a chargeback with your bank or credit card company, please contact our support team. Most issues can be resolved quickly through direct communication.

7.2 Chargeback Consequences

If you initiate a chargeback:

• Your account will be immediately suspended
• Access to the service will be terminated
• You may be permanently banned from purchasing our services
• We reserve the right to pursue legal action for fraudulent chargebacks

7.3 Disputed Charges

If you see an unrecognized charge from IPTV Studio on your statement:

• Contact us immediately with your transaction details
• We will investigate and resolve legitimate billing errors within 5-7 business days
• Verified billing errors will be refunded promptly

8. Refund Request Process

8.1 How to Request

To request a refund under this policy:

1. Contact our support team via email at support@iptvstudio.co or WhatsApp
2. Provide your account details and order number
3. Clearly explain the reason for your refund request
4. Include any relevant documentation (screenshots of errors, support ticket numbers, etc.)
5. Wait for our response within 24-48 hours

8.2 Review Process

Our team will review your request based on:

• Eligibility criteria outlined in this policy
• Documentation and evidence provided
• Your account history and support interactions
• Whether you made good faith efforts to resolve issues

8.3 Decision Timeline

Refund decisions are made within:

• 24-hour guarantee requests: Within 24 hours
• Technical issue claims: Within 3-5 business days
• Extended outage claims: Within 7 business days

9. Refund Methods and Timing

9.1 Approved Refunds

If your refund is approved:

• Refunds will be issued to the original payment method
• Processing time is typically 5-10 business days
• Bank processing may take an additional 3-5 days
• You will receive confirmation once the refund is processed

9.2 Alternative Options

Instead of a monetary refund, we may offer:

• Service credits for future use
• Extended subscription period at no charge
• Upgrade to a higher tier at no additional cost
• Transfer to a different compatible device or platform

9.3 Partial Refunds

When applicable, partial refunds are calculated as:

• Pro-rated based on unused subscription days
• Minus any promotional discounts or credits applied
• Minus a processing fee if specified in your purchase agreement

10. Special Circumstances

10.1 Account Termination

If your account is terminated for violating our Terms of Service, no refund will be provided for any remaining subscription period.

10.2 Duplicate Purchases

If you accidentally make a duplicate purchase, contact us within 24 hours. We will refund the duplicate charge after verification.

10.3 Service Discontinuation

If IPTV Studio permanently discontinues services, active subscribers will receive:

• At least 30 days advance notice
• Pro-rated refund for unused subscription time
• Assistance migrating to alternative services if available

10.4 Force Majeure

No refunds will be provided for service interruptions caused by events beyond our control, including but not limited to:

• Natural disasters
• Government actions or regulations
• Internet service provider issues
• Global network outages
• Cyber attacks or security incidents

11. Legal Rights

11.1 Consumer Protection Laws: This policy does not affect your statutory rights under applicable consumer protection laws. If your local laws provide stronger consumer protections, those laws take precedence.

11.2 Jurisdiction-Specific Rights: Customers in certain jurisdictions (such as the EU, UK, Australia) may have additional rights under local consumer protection laws, including cooling-off periods and distance selling regulations.

11.3 Digital Content Rights: As a digital service provider, refund rights may vary based on your location and applicable digital content regulations.

12. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified policy.

Material changes affecting existing subscriptions will be communicated via email at least 30 days before taking effect.

13. Contact Information

For refund requests or questions about this policy:

• Email: support@iptvstudio.co
• Billing Support: billing@iptvstudio.co
• WhatsApp: Available through our website
• Website: https://iptvstudio.co

Response time: Within 24-48 hours for all refund-related inquiries.