Privacy Policy

Last Updated: December 6, 2024

At IPTV Studio, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

1.1 Personal Information

When you register for our services, we collect:

• Name and contact information (email address, phone number)
• Account credentials (username and encrypted password)
• Payment information (processed securely through Stripe)
• Billing address and transaction history
• WhatsApp contact details (if you choose to communicate via WhatsApp)

1.2 Technical Information

We automatically collect certain technical data:

• IP address and geographic location
• Device information (type, model, operating system)
• Browser type and version
• Streaming quality preferences
• Service usage patterns and viewing history
• Connection speed and performance data

1.3 Communication Data

We store communications between you and our support team, including:

• Email correspondence
• WhatsApp messages
• Support ticket information
• Feedback and survey responses

2. How We Use Your Information

We use collected information for the following purposes:

2.1 Service Delivery

• Provide and maintain IPTV streaming services
• Process subscriptions and payments
• Deliver customer support and technical assistance
• Send service notifications and account updates
• Authenticate users and prevent unauthorized access

2.2 Service Improvement

• Analyze usage patterns to optimize performance
• Develop new features and content offerings
• Conduct research and analytics
• Troubleshoot technical issues

2.3 Marketing and Communication

• Send promotional offers and updates (with your consent)
• Provide personalized recommendations
• Conduct customer satisfaction surveys
• Send renewal reminders and billing notifications

2.4 Legal and Security

• Comply with legal obligations and regulations
• Prevent fraud and abuse
• Enforce our Terms of Service
• Protect the rights and safety of our users

3. Information Sharing and Disclosure

3.1 We Share Information With:

Payment Processors: Stripe processes all payment transactions. They receive necessary billing information to complete payments securely.

Service Providers: We work with third-party vendors for hosting, analytics, customer support, and email delivery. These providers have access to information only as necessary to perform their functions.

Legal Requirements: We may disclose information when required by law, court order, or government request, or to protect our rights and safety.

3.2 We Do NOT:

• Sell your personal information to third parties
• Share your viewing history with advertisers
• Rent or trade your contact information
• Use your data for purposes unrelated to our services

4. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for all data transmission
• Encrypted password storage
• Secure payment processing through PCI-compliant providers
• Regular security audits and updates
• Access controls and authentication protocols
• Secure data centers with physical and network security

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations (tax records, transaction history)
• Resolve disputes and enforce agreements
• Prevent fraud and abuse

After account termination, we retain certain information for up to 7 years as required by law, then securely delete or anonymize your data.

6. Your Privacy Rights

6.1 Access and Control

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain data processing activities
• Restriction: Request restriction of data processing

6.2 Marketing Preferences

You can opt out of marketing communications at any time by:

• Clicking "unsubscribe" in our emails
• Updating preferences in your account settings
• Contacting our support team

Note: You will still receive essential service-related communications (billing, security alerts, service changes).

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Required for login, security, and basic functionality
• Analytics Cookies: Help us understand how users interact with our service
• Preference Cookies: Remember your settings and preferences
• Performance Cookies: Monitor streaming quality and optimize delivery

You can control cookies through your browser settings, but disabling certain cookies may affect service functionality.

8. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child, we will delete it immediately.

Parents or guardians who believe we may have collected information from a child should contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by relevant data protection authorities
• Privacy Shield frameworks where applicable

10. Third-Party Links

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

Note: We do not sell personal information to third parties.

12. GDPR Compliance (EU Users)

For users in the European Union, we comply with GDPR requirements:

• Legal Basis: We process data based on contract performance, legitimate interests, or consent
• Data Protection Officer: Available upon request
• Supervisory Authority: Right to lodge complaints with your local data protection authority
• Data Transfers: Appropriate safeguards for international transfers

13. Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Email notification to your registered address
• Prominent notice on our website
• In-app notification

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

14. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information:

• Email: privacy@iptvstudio.co
• Support: support@iptvstudio.co
• WhatsApp: Available through our website
• Website: https://iptvstudio.co

We will respond to your request within 30 days in accordance with applicable privacy laws.

15. Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will:

• Notify affected users within 72 hours of discovery
• Inform relevant regulatory authorities as required
• Provide information about the breach and mitigation steps
• Take immediate action to secure systems and prevent future incidents